Privacy Policy

How we collect, use, and protect your information

Last Updated: January 1, 2025

Introduction

Welcome to Traxcend. This Privacy Policy explains how Moving Forward Small Business ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you use our business management platform at traxcend.com (the "Platform").

Please read this Privacy Policy carefully. By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Platform.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

  • •Account information (name, email address, password)
  • •Business information (project names, financial data, client information)
  • •Payment information (processed securely through third-party payment processors)
  • •Communications with us (support requests, feedback)

Automatically Collected Information

When you use the Platform, we automatically collect certain information, including:

  • •Log data (IP address, browser type, operating system, pages visited)
  • •Device information (device type, unique device identifiers)
  • •Usage data (features used, time spent on pages, interaction patterns)
  • •Cookies and similar tracking technologies
How We Use Your Information

We use the information we collect to:

  • •Provide, maintain, and improve the Platform
  • •Process transactions and send related information
  • •Send administrative information, updates, and security alerts
  • •Respond to your comments, questions, and customer service requests
  • •Develop new features and services
  • •Monitor and analyze usage trends and personalize your experience
  • •Detect, prevent, and address technical issues and fraudulent activity
  • •Comply with legal obligations
How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

  • •Service Providers: With third-party vendors who perform services on our behalf (hosting, analytics, payment processing)
  • •Business Transfers: In connection with a merger, acquisition, or sale of assets
  • •Legal Requirements: When required by law or to protect our rights and safety
  • •With Your Consent: When you explicitly agree to share your information
Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Traxcend is built on the Base44 platform, whose infrastructure is independently certified to SOC 2 Type II and ISO 27001. These measures include:

  • •Encryption of data in transit (TLS) and at rest
  • •Per-user data isolation (row-level security) so each user can only access their own records
  • •Regular security assessments and updates
  • •Secure authentication and access controls
  • •Clickjacking protection (the app cannot be embedded in other websites)

Enterprise partners may review platform certifications and request the SOC 2 report under NDA via the Base44 Trust Center.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights and Choices

You have the following rights regarding your personal information:

  • •Access: Request access to your personal information
  • •Correction: Request correction of inaccurate information
  • •Deletion: Request deletion of your personal information
  • •Data Portability: Request a copy of your data in a structured format
  • •Opt-Out: Unsubscribe from marketing communications

To exercise these rights, please contact us at privacy@movingforwardsmallbusiness.com.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of the Platform. You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of the Platform.

Data Retention

We retain your personal information for as long as necessary to provide the Platform, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we securely delete or anonymize it.

Right to Deletion ("Right to Be Forgotten")

You may request a copy of your personal data or its permanent deletion at any time. To exercise this right, email us at support@movingforwardsmallbusiness.com. We will verify your identity and action your request promptly, subject to any legal retention obligations.

Children's Privacy

The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure your information remains protected.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: